Facebook and governmental & news agencies

Hi everyone!

waterway point

On 23rd March, diner Rita Lim posted a complaint about a rat she encountered at Waterway Point, which prompted an investigation by NEA to conduct hygiene checks across the mall less than a week later.

This is a sign of how communication methods have changed with the use of social media. A comment tagging the social media accounts of Straits Times and other news outlets can easily notify them of the issue rather than sending in a tip. Reporters can also get a more accurate sense of the person’s sentiment  given the informal nature of social media which will portray the user’s feelings more organically.

Governmental agencies also have to address the issue quickly given the potential backlash, as social media facilitate the sharing of such complaints easily.

It is truly amazing how social media has shaped the procedures in organisations today.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s