Individual Project – Dating apps industry

Hello everyone! This post will be on a short summary of my individual research project.

I have chosen to analyse the Facebook strategies of 3 companies mainly Tinder, Paktor and Coffee Meets Bagels.

Introduction:

As you guys know, with everyone owning a smartphone nowadays, the dating apps industry is gradually becoming a billion dollar industry worldwide and the sector expansion is growing massively with increasing user demand. Dating apps open up the possibility to make a genuine connection with someone. The whole point of these apps is to create an opportunity to meet people in person.

Traditionally online dating marketers have been investing heavily in search engine and email marketing campaigns. However, with the use of Facebook advertising, it can help boosts the promotion of these dating apps, by reaching out to audiences through advanced targeting and retargeting techniques to build, engage and amplify target audience reach. However there is still some social stigma attached to using dating apps and not everyone is eager to jump onto the dating apps bandwagon.

Research question:

As such, my research question aims at how effective these 3 companies are in using Facebook to market themselves, engage their followers and to lose the social stigma of online dating among their target audience. The target audience identified would be singles, ages 18 to 35. The reason is because these age group are the people who are spent the most time on apps (Khew, 2016) and is the largest age group that currently dominate the online dating industry (Smith & Duggan, 2013).

Data collection:

My data collection would be from 11 February to 11 March, I will be tracking how many likes each company has, this would translate to brand awareness of the company and how effective they are in marketing themselves on Facebook. I will also be tracking the number of posts comments, likes and shares they received. This would measure how engaging they are to their followers on Facebook. Lastly, I will also be looking into some posts of each company and analyse if they were effective in trying to change the social stigma related to online dating.

Recommended Content:

From my data collection, Coffee Meets Bagel is the weakest in using Facebook to market itself, engage with its followers and reduce social stigma regarding online dating compared to Tinder and Paktor. It has the least brand awareness and lowest number of engagement on Facebook.

Therefore, my two posts of original content will seek to improve Coffee Meets Bagel marketing strategies on Facebook to reach out to its target audience age 18 to 34, subsequently try to change the social stigma of its target audience so as to get them to use CMB and lastly to engage its followers.

Strategy 1: #findloveatCMB

CMB can try reach out more to its target audience by having a #findloveatCMB hashtag campaign strategy. This first strategy can be executed and promoted by posting daily love quotes on CMB Facebook page and attaching the hashtag #findloveatCMB to it. The daily quotes posted should be related to reducing the current social stigma of online dating and encourage users to try out CMB because it is reliable and not a desperate attempt to find love. All in all, the #findloveatCMB campaign would improve CMB Facebook marketing strategies, gain more likes and brand awareness among its audiences and ultimately convince them that online dating is the norm in today.

 

 

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Mock up of what the daily quote would look like

Strategy 2: Brand influencer strategy

CMB could partner with major clothing brands like H&M, Zara and Topshop in order to better engage their followers. As CMB is a dating app, its users will have to go on dates in order to know each other better. Date nights are the perfect opportunity for one to dress up well to impress the other party. The strategy can be executed by collaborating with them to get promotional discounts for CMB users on date nights. For example, CMB can give successful matched couples promotional e coupons, 20% off, to purchase clothes at H&M, Zara or Topshop. The e coupons can be published on CMB Facebook page. To redeem it, users have to share it on their Facebook page as well. As such, this can even enhance word of mouth of CMB on Facebook and attract more users.

Conclusion:

To conclude, dating apps are on the surge now as it is a very accessible platform for one to start using. Tinder has revolutionised dating in the 21st century as their marketing strategies on social media appeal very much to their target audience needs, motivation and behaviours. As such, it is important for CMB to follow suit, to implement better content strategies on social media in order to compete in the online dating industry. Thank You so much for reading and looking forward to reading all of your posts! 🙂

Darren Chong G2

G2-Group 5- The Book Cafe

Hello everybody!

Our group has decided to choose The Book Café to research on for our group project. The Book Café has been open since 2000 and is not just a typical cafe serving food. It is a book-themed café that provides a diverse range of reading materials, which means that customers can browse through any of the several hundred local and foreign books, magazines, and newspapers available while having good food at the same time.

In addition, The Book Cafe offers a relaxed ambience and casual dining featuring an extensive cosmopolitan menu that reflects modern food trends. They also provide free Wi-Fi, electrical power-points, and an all-day breakfast selection. Since its opening, The Book Café has also hosted events including cocktail parties, club meetings, product launches, and various private events.

Being such a prestigious and exciting cafe, we thought that the Book Cafe would be very popular online amongst Singaporeans aged 17 to 35. However on further analysis, we found several problems with its use of social media platforms, namely Facebook, Instagram and its website. For one, they lack followers on Facebook and Instagram, and they rarely update their social media platforms. Their website is also sorely unattractive, thus less appealing to youths today.

As such our research question is: How can The Book Café become the top hangout choice for youths, given that there is an increasing coffee culture and habit of café-hopping in our youth today?

In order to tackle our research question, our group will try to raise online awareness of The Book Café, re-modify their usage of social media to have more engagement online, improve their image, and increase brand loyalty as well. This is to reach out to more youths and to get them to frequent The Book Café more.

We look forward to sharing with all of you this Friday!

Group members: Leong Jia Qin, Loh Jia Wei, Melvin Toh, Tan Wan Ting, Darren Chong

 

 

Importance of customer service on social media?

Customer reply by KFC

Customer reply by McDonalds

Stumbled across this Facebook post and it reminded me of what we learnt in class where providing good quality customer service is essential for companies as customers are going online to air their complaints. But then,  questions arise in my mind, do established restaurants and cafes need customer service on social media? would the reputations of McDonalds and KFC be much impaired because of this?

Compare the 2 responses given by KFC India and McDonalds India. You can’t fault them for not responding but which response would you prefer as a customer? KFC India answers this question by being consistent and personalized in responses on Social Media while McDonald’s India merely copies and pastes standard lines.